Conditions of sale

L'ÉCOLE - Library 11

1. GENERAL

The following terms and conditions and any other related rules that are adopted by L'ECOLE Van Cleef & Arpels and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of L'ECOLE Van Cleef & Arpels' sessions, conversations and other training services (“Services”) that you (the “Client” or “you”) may order from L'ECOLE Van Cleef & Arpels, Paris (France), a school organized and existing under the laws of France and whose registered offices are located 22 place Vendôme, 75001 Paris, France  (“L'ECOLE Van Cleef & Arpels” or referred to herein as “us”, “our” or “we”) either (a) by phone via the Point of Contact of L'ECOLE Van Cleef & Arpels (the “Point of Contact”) whose telephone number and email address are indicated on the Website or (b) on the Internet via L'ECOLE Van Cleef & Arpels' Website, identified by the domain name "www.lecolevancleefarpels.com" (the "Website").

These Conditions of Sale apply exclusively to sales made through the Point of contact or the Website. L'ECOLE Van Cleef & Arpels may modify the Conditions of Sale from time to time, at its sole discretion.

The Conditions of Sale applicable to any order placed through the Point of Contact or the Website are those in force at the time that an order has been placed on your behalf by a L'ECOLE Van Cleef & Arpels Ambassador (in the case of an order placed through the Point of Contact) or at the time you place your order (in the case of an order placed through the Website).  In the case of an order placed through the Website, when you check the “I Accept” or similar box at the order confirmation section of the Website before placing your order with L'ECOLE Van Cleef & Arpels, you indicate your acknowledgement and your full acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any L'ECOLE Van Cleef & Arpels Services from the Website or the Point of Contact.

Persons wishing to use the Point of Contact or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.  Clients using the Point of Contact will be provided with access to our Privacy Policy as set forth in “Acknowledgement of Order”. 

2. PURCHASING ELIGIBILITY

Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts and (c) are living in any country, except west Africa, may order Services through the Point of Contact or on the Website (please also refer to the payment section below for further details). If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.

By placing an order through the Point of Contact or on the Website, you represent and warrant that you are a bona fide end-user Client and will not deliver, sell or otherwise market L'ECOLE Van Cleef & Arpels Services or purchase L'ECOLE Van Cleef & Arpels Services for commercial purposes or any other commercial benefit. If despite our efforts the Service is no longer available or L'ECOLE Van Cleef & Arpels believes, for legitimate grounds, that an order would violate these Conditions of Sale, L'ECOLE Van Cleef & Arpels may refuse such order. 

3. SERVICE AVAILABILITY; DATE AND PLACE OF EXECUTION

All orders placed through the Point of Contact or on the Website are subject to availability and acceptance by L'ECOLE Van Cleef & Arpels.

L'ECOLE Van Cleef & Arpels reserves the right to change the assortment of Services proposed on the Website or through the Point of Contact and may limit from time to time the quantity of L'ECOLE Van Cleef & Arpels Services that may be ordered by a Client in a single buying session. 

The Point of Contact and the Website can provide you with information regarding Services that are currently available for sale through those channels.  Please note that only those Services displaying an “order now” button are available for sale through the Website. You may also call the Point of Contact (telephone number indicated on the Website) and an Ambassador will provide you with further information as to Service availability and assist you with your purchase.

4. ACCOUNT REGISTRATION;  PERSONAL INFORMATION 

In order to place an order through the Point of Contact or on the Website, you or the L'ECOLE Van Cleef & Arpels Ambassador (on your behalf) will be required to register and create your online account.  In order to register, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority. 

Upon completion of your account registration on the Website or by the L'ECOLE Van Cleef & Arpels Ambassador, you will receive an e-mail, which will allow you to log in to your account on the Website and create a permanent account login and password.  You may also receive a second e-mail summarising the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. L'ECOLE Van Cleef & Arpels will not be held responsible or liable for any misuse of your account resulting from a third party's access to and use of your password and account login.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 8 of these Conditions of Sale for more details about how we may use your personal information. 

Should any of the information you provide to the Point of Contact or on the Website change, please login to your account and update such information directly on the Website, inform the Point of Contact (telephone number and e-mail address indicated on the Website) or notify L'ECOLE Van Cleef & Arpels as set out in our Privacy Policy.  Moreover, in the event that L'ECOLE Van Cleef & Arpels reasonably suspects that a third party has breached a Client's registration, password and/or account login, L'ECOLE Van Cleef & Arpels shall immediately cancel and terminate such account, and notify you by e-mail or telephone.

5. ORDERS

If you are willing to order on the Website, your offer to place an order will be processed as follows: once you have chosen a Service, click on the “order now” button to place this Service in your Shopping Bag. You may then decide to continue shopping for other Services and add them to your shopping bag (subject to availability and quantity limits) or proceed to “go back to the session schedule” by clicking on this button. You may also remove one or several Services you have selected in the Shopping Bag. 

When ordering by telephone through the Point of Contact (telephone number indicated on the Website), a L'ECOLE Van Cleef & Arpels Ambassador will follow the offer and order process on your behalf. 

When ordering through the Point of Contact or on the Website, you will be required to provide other personal information as applicable, such as billing address and payment details.  You warrant that all personal information given to L'ECOLE Van Cleef & Arpels is true and correct. L'ECOLE Van Cleef & Arpels or its third party providers may collect additional information at this time for security and anti-fraud purposes.  Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information.

The Services will be performed on the date mentioned on the Website or by the Point of Contact when you placed your order, and in the offices of L'ECOLE Van Cleef & Arpels located 22 place Vendôme, 75001 Paris, France. 

6. PRICES, TAX 

All Prices for the Services shown on the Website or quoted by the Point of Contact include VAT. The applicable currency is in EURO. 

L'ECOLE Van Cleef & Arpels reserves the right to modify prices at any time without prior notice. However, the price of a Service displayed on the Website or quoted by the Point of Contact, as indicated at the time L'ECOLE Van Cleef & Arpels provides you with a Confirmation of Order, will be honoured by L'ECOLE Van Cleef & Arpels. 

The actual VAT associated with your purchase will be calculated at the time when your order is confirmed, at which point you will receive a Confirmation of Order (as defined in Clause 10). 

7. CLIENT'S REVIEW AND CONFIRMATION 

You should carefully check all details before placing your order through the Point of Contact or on the Website, including without limitation the particulars of each order, which will be provided by the L'ECOLE Van Cleef & Arpels Ambassador (in the case of an order being placed through the Point of Contact) or displayed on the Website (in the case of an order being placed through the Website).

When you have completely reviewed your order, first check the box next to “I accept” to indicate your agreement to be bound by these Conditions of Sale and then, click on the "Order with obligation to pay" button on the Website to place your order. 

By placing an order, you are submitting an offer to L'ECOLE Van Cleef & Arpels to buy the Services you have placed in your “Shopping Bag”. Notwithstanding anything to the contrary provided for herein, L'ECOLE Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, L'ECOLE Van Cleef & Arpels may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if L'ECOLE Van Cleef & Arpels suspects that you have violated these Conditions of Sale.

8. PAYMENT 

8.1. Payment by credit or debit card

You may pay by credit or debit card, as indicated on the Website or through the Point of Contact.

Your billing address must be in one of the countries indicated in Clause 2 above. Cards with a billing address outside one of the countries indicated in Clause 2 above will not be accepted. 

When ordering on the Website, you will need to enter your payment details on the appropriate form.  If you order by telephone, you will need to communicate to the Point of Contact your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID). Your telephone conversation may be recorded for security and quality control purposes.  Any telephone conversation recorded by our Point of Contact that contains your credit card information will be fully encrypted and only used to process card transactions. Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to L'ECOLE Van Cleef & Arpels, you will need to contact your card issuer directly to solve this problem, and L'ECOLE Van Cleef & Arpels will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorisation of your card.  The amount of your purchase will be blocked on your card until your order is confirmed at which time you will be sent a Confirmation of Order and your card will be charged the applicable purchase price.  By submitting an offer to purchase L'ECOLE Van Cleef & Arpels Services on the Website or through the Point of Contact, you expressly authorise L'ECOLE Van Cleef & Arpels to perform such pre-authorisation and, where L'ECOLE Van Cleef & Arpels deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your card number, to authenticate your identity, to validate your card, to obtain an initial card authorisation and to authorise individual purchase transactions. Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information.

8.2. Security

L'ECOLE Van Cleef & Arpels takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.  L'ECOLE Van Cleef & Arpels uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. 

Although we will do our best to protect your personal information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking. For more information about how we use and protect your information please view our Privacy Policy.

In order to secure your transaction and prevent fraud, L'ECOLE Van Cleef & Arpels will perform a credit card and anti-fraud check.  By placing your order, you will be deemed to have authorised L'ECOLE Van Cleef & Arpels to perform such checks and, where L'ECOLE Van Cleef & Arpels deems necessary, from time to time to transmit or obtain information that you have provided to L'ECOLE Van Cleef & Arpels about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.

9. ACKNOWLEDGEMENT OF ORDER

Once you have placed your order through the Point of Contact or on the Website, you will receive an Acknowledgement of Order by e-mail acknowledging the details of your order.  This Acknowledgement of Order will contain an Order Reference Number assigned by L'ECOLE Van Cleef & Arpels.  Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order.  Following the transmission of the Acknowledgement of Order, L'ECOLE Van Cleef & Arpels will conduct its usual security checks and then process your order.

When ordering by telephone through the Point of Contact, you will also receive by e-mail these Conditions of Sale along with the Acknowledgement of Order.  Please carefully review these Conditions of Sale upon receipt.  

10. CONFIRMATION OF ORDER BY L'ECOLE VAN CLEEF & ARPELS

Upon acceptance of payment, following completion by L'ECOLE Van Cleef & Arpels of security checks, L'ECOLE Van Cleef & Arpels will send you by e-mail a written Confirmation of Order. 

The Confirmation of Order constitutes the acceptance of your order by L'ECOLE Van Cleef & Arpels and indicates the existence of a binding contract.

11. INVOICES

When ordering Services on the Website or through the Point of Contact, you, as the Client, will have the option to choose whether you wish to receive an invoice to your billing address. If you decide at this moment that you do not want to receive an invoice, you may request an invoice no longer than 12 (twelve) months after purchase confirmation by calling the Point of Contact (telephone number indicated on the Website) subject to providing proper identification to the Point of Contact.  

Please note that L'ECOLE Van Cleef & Arpels will not send the invoice and payment details to the gift recipient.

12. CANCELLATION BY L'ECOLE VAN CLEEF & ARPELS

L'ECOLE Van Cleef & Arpels may exceptionally cancel sessions, conversations and other Services in case of force majeure or if the professor is not able to attend the session. 

If that is the case, we will contact you immediately and postpone the Services to a later date. If postponing is not possible, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we informed you about the cancellation, but no other form of compensation will be due by L'ECOLE Van Cleef & Arpels. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, without charging you any fee. 

13. CLIENTS' RIGHT OF WITHDRAWAL

You will have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. 

To exercise the right of withdrawal, you must inform us (L'ECOLE Van Cleef & Arpels, Point of Contact 22 place Vendôme, 75001 Paris, France) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. 

We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

If you make an express request to L'ECOLE Van Cleef & Arpels to begin the performance of the Services during the withdrawal period, you shall pay L'ECOLE Van Cleef & Arpels an amount which is in proportion to what has been provided until you have communicated us your decision to withdraw from the contract, in comparison with the full coverage of the contract. L'ECOLE Van Cleef & Arpels will send you an invoice or deduct this cost directly from the refund. 

14. SPECIFIC CONDITIONS APPLICABLE TO THE SERVICES “THE SPECIAL COURSE MENU”

We draw your attention on the specific conditions applicable to the Services given by L’ECOLE Van Cleef & Arpels in the form of the the special course menu offer.

Without prejudice to your right of withdrawal provided in Section 13 hereof, in the event you start following one or several sessions subject to the special course menu beyond the withdrawal period of 14 days, and that you no longer wish to attend the remaining session(s) of the special course menu offer that you did not attend yet, the total Price of the special course menu will be due on your end, and the whole sessions included in this special course menu offer shall therefore be non-refundable. However, if you make an express request to L’ECOLE Van Cleef & Arpels to begin the performance of part or all of the sessions which are subject to the special course menu offer during the withdrawal period of 14 days, and that you validly exercise your withdrawal right in accordance with Section 13 hereof, you shall pay L’ECOLE Van Cleef & Arpels an amount which is in proportion to what has been provided until you have communicated us your decision to withdraw from the contract, in comparison with the full coverage of the contract, and the balance will be refunded to you in accordance with Section 13. Otherwise, all terms of Section 13 hereof apply.

The registration to the sessions which are subject to the special course menu offer is nominative and non-transferable to a third party. By registrating to our Services subject to the special course menu offer, you therefore accept that only one person may attend the sessions subject to this offer. 

You also accept, by registrating to the Services which are subject to the special course menu offer, that those sessions may not be substituted by another session or other Services offered by L’ECOLE Van Cleef & Arpels: the sessions which are subject to the special course menu are therefore non-modifiable.

15. LEGAL GUARANTEE

You may have mandatory legal rights under applicable national legislation governing the sale of Services; those legal rights are not affected by these Conditions of Sale.

16. ACCURACY OF PRICING, SERVICE DESCRIPTIONS

While L'ECOLE Van Cleef & Arpels endeavours to verify the accuracy of any information it places on the Website, in advertisements or catalogues or by the Point of Contact, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. L'ECOLE Van Cleef & Arpels does not confirm the price of a L'ECOLE Van Cleef & Arpels Service until a Confirmation of Order has been issued by L'ECOLE Van Cleef & Arpels, indicating the existence of a binding sales contract. If a L'ECOLE Van Cleef & Arpels Service's current price is different than the price posted on our Website, then L'ECOLE Van Cleef & Arpels will either contact the Client for instructions or, if L'ECOLE Van Cleef & Arpels cannot obtain your instructions, reject the order and notify you of such rejection. 

While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the L'ECOLE Van Cleef & Arpels Services detailed on the Website or in a catalogue are as accurate as possible, L'ECOLE Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. 

17. FINAL PROVISIONS

Information and complaints. In case of any complaints please contact our Point of Contact at the following address: L'ECOLE Van Cleef & Arpels, Point of Contact, 22 place Vendôme, 75001 Paris, France. For further information or complaints, you may also contact the Point of Contact on the telephone number and e-mail address indicated on the Website.

Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and L'ECOLE Van Cleef & Arpels regarding your purchase of L'ECOLE Van Cleef & Arpels Services through the Point of Contact or the Website, and supersede any prior Conditions of Sale. 

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

Force majeure. For the purpose of these Conditions of Sale, “force majeure” means acts of God, acts of war, terrorism, civil disorders, epidemics, earthquake, fire, storm, flood, government or legal restrictions, or other events not within the control of either party.

18. GOVERNING LAW 

These Conditions of Sale shall be governed by and construed in accordance with the laws of France, without reference to conflict of law provisions. 

19. JURISDICTION

Any dispute, controversy or claim arising out of or in relation to the Services or these Conditions of Sale shall be adjudicated by the competent courts of France.

Without any restriction to bring proceedings before a court, L'ECOLE Van Cleef & Arpels or the Client will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Services, the Conditions of Sale or any breach thereof.