Website terms and conditions
Welcome to the internet Website (« Web Site ») designed and published by L’ECOLE VAN CLEEF & ARPELS SAS ("L’ECOLE L’ECOLE VAN CLEEF & ARPELS ") having its registered office at 22 place Vendôme, Paris 75001, France, and registered on the Commercial Register of Paris, No. 433 901 485
TERMS AND CONDITIONS OF USE
Use of this Web Site is subject to the following terms and conditions ("Terms"). L’ECOLE VAN CLEEF & ARPELS may revise these Terms from time to time by updating this posting, with the revised Terms taking effect for all Users as of the date stated on the posting. Consequently, Users should consult the Terms regularly.
Please read these Terms carefully before using the Web Site. Users expressly acknowledge that they have been advised of these Terms upon entering the Web Site and have had access to the same. Consequently, by using the Web Site, Users signify their assent and agreement to these Terms. If User does not agree to these Terms, then he/she is not authorized to continue use of the Web Site.
Use of Materials on this Web Site
L’ECOLE VAN CLEEF & ARPELS has created this Web Site to provide information about its company and products for Users' personal use. Users may download one computer copy or print one copy of the material on this Web Site for their own non-commercial, educational, private or domestic use only, provided that proprietary notices such as copyright©, trademark™ are neither modified, nor deleted or nor changed. Users should assume that everything they see or read on the Web Site (such as images, photographs, illustrations, icons, texts, video clips, written and other materials) ("L’ECOLE VAN CLEEF & ARPELS 's Material") is copyrighted and protected under treaty provisions and national copyright laws worldwide, unless otherwise noted.
Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any L’ECOLE VAN CLEEF & ARPELS Material in any way for any public or commercial purpose. Furthermore, L’ECOLE VAN CLEEF & ARPELS 's Material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users' permission to use L’ECOLE VAN CLEEF & ARPELS 's Material will automatically terminate and any copies made of L’ECOLE VAN CLEEF & ARPELS 's Material must be immediately destroyed. Any unauthorized use of L’ECOLE VAN CLEEF & ARPELS 's Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You may not establish a link to the L’ECOLE VAN CLEEF & ARPELS Web Site from a third party site without our prior written permission.
Any unsolicited communication or material Users transmit to L’ECOLE VAN CLEEF & ARPELS via the Web Site or by electronic mail or otherwise, excluding personally identifiable data about themselves, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by L’ECOLE VAN CLEEF & ARPELS . By sending communications to L’ECOLE VAN CLEEF & ARPELS, Users automatically grant L’ECOLE VAN CLEEF & ARPELS a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything Users transmit may be used by L’ECOLE VAN CLEEF & ARPELS and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, L’ECOLE VAN CLEEF & ARPELS enjoys a worldwide reputation for both the design and manufacture of high quality jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect L’ECOLE VAN CLEEF & ARPELS 's creations. As a result, L’ECOLE VAN CLEEF & ARPELS cannot agree to or accept being the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that L’ECOLE VAN CLEEF & ARPELS may already be working on similar ideas. Consequently, Users are advised that L’ECOLE VAN CLEEF & ARPELS is not interested in receiving ideas or other proposals they may wish to submit.
The information on the Web Site is intended for general information purposes only. L’ECOLE VAN CLEEF & ARPELS tries to ensure that the information provided is accurate and complete. However, L’ECOLE VAN CLEEF & ARPELS does not warrant or represent that L’ECOLE VAN CLEEF & ARPELS's Material is accurate, error-free or reliable or that use of L’ECOLE VAN CLEEF & ARPELS's Material will not infringe rights of third parties. Use of the Web Site is at Users' risk. L’ECOLE VAN CLEEF & ARPELS does not warrant that the functional aspects of the Web Site or L’ECOLE VAN CLEEF & ARPELS's Material will be error free or that this Web Site, L’ECOLE VAN CLEEF & ARPELS's Material or the server that makes it available are free of viruses or other harmful components. If use of this Web Site, or L’ECOLE VAN CLEEF & ARPELS 's Material results in the need for servicing or replacing property, material, equipment or data, L’ECOLE VAN CLEEF & ARPELS is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to Users "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. L’ECOLE VAN CLEEF & ARPELS and its suppliers make no warranties about the L’ECOLE VAN CLEEF & ARPELS Material, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") which appear on this Web Site are registered and unregistered L’ECOLE VAN CLEEF & ARPELS trademarks or are licensed for use by L’ECOLE VAN CLEEF & ARPELS by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Web Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Web Site without the written permission of L’ECOLE VAN CLEEF & ARPELS or such third party who owns the trademark. Misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.
All contents of this Web Site are either Copyright ©2011 L’ECOLE VAN CLEEF & ARPELS or are licensed for use by L’ECOLE VAN CLEEF & ARPELS . All rights reserved. Please refer to the section of these Terms on Use of Materials on this Web Site above.
Links to other web sites operated by parties other than L’ECOLE VAN CLEEF & ARPELS may be indicated. The inclusion of any link to such sites does not imply endorsement by L’ECOLE VAN CLEEF & ARPELS of those sites. L’ECOLE VAN CLEEF & ARPELS has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Linking to any other off-site pages or other sites is at Users' own risk.
Users agree that L’ECOLE VAN CLEEF & ARPELS may terminate Users' access to and use of the Web Site if L’ECOLE VAN CLEEF & ARPELS reasonably believes that Users have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of L’ECOLE VAN CLEEF & ARPELS or any third party, or for any reason with or without notice to User. Users agree that L’ECOLE VAN CLEEF & ARPELS may modify or discontinue this Web Site, with or without notice to them. Users agree that L’ECOLE VAN CLEEF & ARPELS will not be liable to them or any third party as a result of such modification or discontinuation. The provisions entitled "Disclaimer," "Limitation of Liability," and "General Provisions" will survive termination of these Terms.
Limitation of Liability
Under no circumstances whatsoever shall L’ECOLE VAN CLEEF & ARPELS be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if L’ECOLE VAN CLEEF & ARPELS has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not be operable.
Unless otherwise specified, the information and materials in the site are presented solely for the purpose of promoting the products and services of L’ECOLE VAN CLEEF & ARPELS. L’ECOLE VAN CLEEF & ARPELS makes no representation that L’ECOLE VAN CLEEF & ARPELS's Material is appropriate or available for use in every country of the world. Users use this Web Site at their own risk and are responsible for compliance with applicable local laws, keeping in mind that access to L’ECOLE VAN CLEEF & ARPELS's Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, this Web Site may describe products that are not available worldwide.
Any cause of action a User may have with respect to this Web Site must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of France without regard to its conflicts of law provisions. All disputes will be submitted to the competent courts of France. The waiver by L’ECOLE VAN CLEEF & ARPELS of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
Conditions of sale
The following terms and conditions and any other related rules that are adopted by L'ECOLE Van Cleef & Arpels and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of L'ECOLE Van Cleef & Arpels' sessions, conversations and other training services (“Services”) that you (the “Client” or “you”) may order from L'ECOLE Van Cleef & Arpels, Paris (France), a school organized and existing under the laws of France and whose registered offices are located 22 place Vendôme, 75001 Paris, France (“L'ECOLE Van Cleef & Arpels” or referred to herein as “us”, “our” or “we”) either (a) by phone via the Point of Contact of L'ECOLE Van Cleef & Arpels (the “Point of Contact”) whose telephone number and email address are indicated on the Website or (b) on the Internet via L'ECOLE Van Cleef & Arpels' Website, identified by the domain name "www.lecolevancleefarpels.com" (the "Website").
These Conditions of Sale apply exclusively to sales made through the Point of contact or the Website. L'ECOLE Van Cleef & Arpels may modify the Conditions of Sale from time to time, at its sole discretion.
The Conditions of Sale applicable to any order placed through the Point of Contact or the Website are those in force at the time that an order has been placed on your behalf by a L'ECOLE Van Cleef & Arpels Ambassador (in the case of an order placed through the Point of Contact) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I Accept” or similar box at the order confirmation section of the Website before placing your order with L'ECOLE Van Cleef & Arpels, you indicate your acknowledgement and your full acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any L'ECOLE Van Cleef & Arpels Services from the Website or the Point of Contact.
2. PURCHASING ELIGIBILITY
Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts and (c) are living in any country, except west Africa, may order Services through the Point of Contact or on the Website (please also refer to the payment section below for further details). If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.
By placing an order through the Point of Contact or on the Website, you represent and warrant that you are a bona fide end-user Client and will not deliver, sell or otherwise market L'ECOLE Van Cleef & Arpels Services or purchase L'ECOLE Van Cleef & Arpels Services for commercial purposes or any other commercial benefit. If despite our efforts the Service is no longer available or L'ECOLE Van Cleef & Arpels believes, for legitimate grounds, that an order would violate these Conditions of Sale, L'ECOLE Van Cleef & Arpels may refuse such order.
3. SERVICE AVAILABILITY; DATE AND PLACE OF EXECUTION
All orders placed through the Point of Contact or on the Website are subject to availability and acceptance by L'ECOLE Van Cleef & Arpels.
L'ECOLE Van Cleef & Arpels reserves the right to change the assortment of Services proposed on the Website or through the Point of Contact and may limit from time to time the quantity of L'ECOLE Van Cleef & Arpels Services that may be ordered by a Client in a single buying session.
The Point of Contact and the Website can provide you with information regarding Services that are currently available for sale through those channels. Please note that only those Services displaying an “order now” button are available for sale through the Website. You may also call the Point of Contact (telephone number indicated on the Website) and an Ambassador will provide you with further information as to Service availability and assist you with your purchase.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATION
In order to place an order through the Point of Contact or on the Website, you or the L'ECOLE Van Cleef & Arpels Ambassador (on your behalf) will be required to register and create your online account. In order to register, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
Upon completion of your account registration on the Website or by the L'ECOLE Van Cleef & Arpels Ambassador, you will receive an e-mail, which will allow you to log in to your account on the Website and create a permanent account login and password. You may also receive a second e-mail summarising the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. L'ECOLE Van Cleef & Arpels will not be held responsible or liable for any misuse of your account resulting from a third party's access to and use of your password and account login.
If you are willing to order on the Website, your offer to place an order will be processed as follows: once you have chosen a Service, click on the “order now” button to place this Service in your Shopping Bag. You may then decide to continue shopping for other Services and add them to your shopping bag (subject to availability and quantity limits) or proceed to “go back to the session schedule” by clicking on this button. You may also remove one or several Services you have selected in the Shopping Bag.
When ordering by telephone through the Point of Contact (telephone number indicated on the Website), a L'ECOLE Van Cleef & Arpels Ambassador will follow the offer and order process on your behalf.
The Services will be performed on the date mentioned on the Website or by the Point of Contact when you placed your order, and in the offices of L'ECOLE Van Cleef & Arpels located 22 place Vendôme, 75001 Paris, France.
6. PRICES, TAX
All Prices for the Services shown on the Website or quoted by the Point of Contact include VAT. The applicable currency is in EURO.
L'ECOLE Van Cleef & Arpels reserves the right to modify prices at any time without prior notice. However, the price of a Service displayed on the Website or quoted by the Point of Contact, as indicated at the time L'ECOLE Van Cleef & Arpels provides you with a Confirmation of Order, will be honoured by L'ECOLE Van Cleef & Arpels.
The actual VAT associated with your purchase will be calculated at the time when your order is confirmed, at which point you will receive a Confirmation of Order (as defined in Clause 10).
7. CLIENT'S REVIEW AND CONFIRMATION
You should carefully check all details before placing your order through the Point of Contact or on the Website, including without limitation the particulars of each order, which will be provided by the L'ECOLE Van Cleef & Arpels Ambassador (in the case of an order being placed through the Point of Contact) or displayed on the Website (in the case of an order being placed through the Website).
When you have completely reviewed your order, first check the box next to “I accept” to indicate your agreement to be bound by these Conditions of Sale and then, click on the "Order with obligation to pay" button on the Website to place your order.
By placing an order, you are submitting an offer to L'ECOLE Van Cleef & Arpels to buy the Services you have placed in your “Shopping Bag”. Notwithstanding anything to the contrary provided for herein, L'ECOLE Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, L'ECOLE Van Cleef & Arpels may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if L'ECOLE Van Cleef & Arpels suspects that you have violated these Conditions of Sale.
8.1. Payment by credit or debit card
You may pay by credit or debit card, as indicated on the Website or through the Point of Contact.
Your billing address must be in one of the countries indicated in Clause 2 above. Cards with a billing address outside one of the countries indicated in Clause 2 above will not be accepted.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to L'ECOLE Van Cleef & Arpels, you will need to contact your card issuer directly to solve this problem, and L'ECOLE Van Cleef & Arpels will not be liable for any delay or non-delivery.
L'ECOLE Van Cleef & Arpels takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. L'ECOLE Van Cleef & Arpels uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.
In order to secure your transaction and prevent fraud, L'ECOLE Van Cleef & Arpels will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised L'ECOLE Van Cleef & Arpels to perform such checks and, where L'ECOLE Van Cleef & Arpels deems necessary, from time to time to transmit or obtain information that you have provided to L'ECOLE Van Cleef & Arpels about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.
9. ACKNOWLEDGEMENT OF ORDER
Once you have placed your order through the Point of Contact or on the Website, you will receive an Acknowledgement of Order by e-mail acknowledging the details of your order. This Acknowledgement of Order will contain an Order Reference Number assigned by L'ECOLE Van Cleef & Arpels. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. Following the transmission of the Acknowledgement of Order, L'ECOLE Van Cleef & Arpels will conduct its usual security checks and then process your order.
When ordering by telephone through the Point of Contact, you will also receive by e-mail these Conditions of Sale along with the Acknowledgement of Order. Please carefully review these Conditions of Sale upon receipt.
10. CONFIRMATION OF ORDER BY L'ECOLE VAN CLEEF & ARPELS
Upon acceptance of payment, following completion by L'ECOLE Van Cleef & Arpels of security checks, L'ECOLE Van Cleef & Arpels will send you by e-mail a written Confirmation of Order.
The Confirmation of Order constitutes the acceptance of your order by L'ECOLE Van Cleef & Arpels and indicates the existence of a binding contract.
When ordering Services on the Website or through the Point of Contact, you, as the Client, will have the option to choose whether you wish to receive an invoice to your billing address. If you decide at this moment that you do not want to receive an invoice, you may request an invoice no longer than 12 (twelve) months after purchase confirmation by calling the Point of Contact (telephone number indicated on the Website) subject to providing proper identification to the Point of Contact.
Please note that L'ECOLE Van Cleef & Arpels will not send the invoice and payment details to the gift recipient.
12. CANCELLATION BY L'ECOLE VAN CLEEF & ARPELS
L'ECOLE Van Cleef & Arpels may exceptionally cancel sessions, conversations and other Services in case of force majeure or if the professor is not able to attend the session.
If that is the case, we will contact you immediately and postpone the Services to a later date. If postponing is not possible, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we informed you about the cancellation, but no other form of compensation will be due by L'ECOLE Van Cleef & Arpels. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, without charging you any fee.
13. CLIENTS' RIGHT OF WITHDRAWAL
You will have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (L'ECOLE Van Cleef & Arpels, Point of Contact 22 place Vendôme, 75001 Paris, France) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.
If you make an express request to L'ECOLE Van Cleef & Arpels to begin the performance of the Services during the withdrawal period, you shall pay L'ECOLE Van Cleef & Arpels an amount which is in proportion to what has been provided until you have communicated us your decision to withdraw from the contract, in comparison with the full coverage of the contract. L'ECOLE Van Cleef & Arpels will send you an invoice or deduct this cost directly from the refund.
14. LEGAL GUARANTEE
You may have mandatory legal rights under applicable national legislation governing the sale of Services; those legal rights are not affected by these Conditions of Sale.
15. ACCURACY OF PRICING, SERVICE DESCRIPTIONS
While L'ECOLE Van Cleef & Arpels endeavours to verify the accuracy of any information it places on the Website, in advertisements or catalogues or by the Point of Contact, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. L'ECOLE Van Cleef & Arpels does not confirm the price of a L'ECOLE Van Cleef & Arpels Service until a Confirmation of Order has been issued by L'ECOLE Van Cleef & Arpels, indicating the existence of a binding sales contract. If a L'ECOLE Van Cleef & Arpels Service's current price is different than the price posted on our Website, then L'ECOLE Van Cleef & Arpels will either contact the Client for instructions or, if L'ECOLE Van Cleef & Arpels cannot obtain your instructions, reject the order and notify you of such rejection.
While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the L'ECOLE Van Cleef & Arpels Services detailed on the Website or in a catalogue are as accurate as possible, L'ECOLE Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.
16. FINAL PROVISIONS
Information and complaints. In case of any complaints please contact our Point of Contact at the following address: L'ECOLE Van Cleef & Arpels, Point of Contact, 22 place Vendôme, 75001 Paris, France. For further information or complaints, you may also contact the Point of Contact on the telephone number and e-mail address indicated on the Website.
Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.
Force majeure. For the purpose of these Conditions of Sale, “force majeure” means acts of God, acts of war, terrorism, civil disorders, epidemics, earthquake, fire, storm, flood, government or legal restrictions, or other events not within the control of either party.
17. GOVERNING LAW
These Conditions of Sale shall be governed by and construed in accordance with the laws of France, without reference to conflict of law provisions.
Any dispute, controversy or claim arising out of or in relation to the Services or these Conditions of Sale shall be adjudicated by the competent courts of France.
Without any restriction to bring proceedings before a court, L'ECOLE Van Cleef & Arpels or the Client will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Services, the Conditions of Sale or any breach thereof.
Collections de Joaillerie Van Cleef & Arpels - Archives © Van Cleef & Arpels
James Bort © Van Cleef & Arpels
Patrick Gries © Van Cleef & Arpels
Gold and Jewelry, from Antiquity to the Renaissance Princes course photographies
Agneau pearl 16th © MAD
Bracelets Byzantine © MET Museum
Petrus Christus detail of jewels © MET Museum
Petrus Christus goldsmith in his shop © MET Museum
Hellenistic snake bracelet © GüntherMeyer copyright Schmuckmuseum Pforzheim
Crown of Princess Blanche at the Munich Residence
Wreath oak leaves and acorns, Photograph © Museum of Fine Arts, Boston
"From L'ECOLE, School of Jewelry Arts to the Louvre Museum : the French Crown Jewels" course photographies
Lefuel Court. © 2016 Louvre Museum - Antoine Mongodin
Diamant known as Le Régent. © RMN - Grand Palais (Louvre Museum) -Stéphane Maréchalle
Galerie d'Apollon - © Louvre Museum, dist. RMN - Grand Palais - Olivier Ouadah
Crown of Empress Eugenie - © RMN - Grand Palais (Louvre Museum) - Stéphane Maréchalle
Website design and development
Translations: Simplified Chinese and Japanese
All content in this website unless otherwise specified is copyright Van Cleef & Arpels – All rights reserved
Information you provide to us and how we use it
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name, shipping and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable L'ECOLE Van Cleef & Arpels to provide you with the services you select.
In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters).
If you choose to interact with L’ECOLE Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below
We will use the information we collect from you to:
• manage our accounts and records;
• manage and fulfil purchase orders and to provide after-sales service;
• deal with your enquiries and requests including notifying you of course availability;
• send service related communications, including announcements and administrative messages such as order confirmation and course start dates;
• send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
• conduct market research so that we can continuously improve the services we provide to our customers;
• prevent fraud and other prohibited or illegal activities;
• understand how our Platform is used so that we can continuously improve our Platform and offerings.
Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
Cookies and other information that we automatically collect
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies outside the Richemont group except under the following circumstances:
• to third party providers who provide services on our behalf such as online payments, processing credit card transactions and handling credit checks and fraud prevention;
• we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
We have implemented standard contractual clauses to ensure adequate safeguards are in place to protect your information where it is transferred to our affiliated companies in territories outside the European Economic Area and Switzerland. Where we share your information with a third party service provider outside of the European Economic Area and Switzerland (as detailed in the section entitled “Sharing your information”), we contractually oblige the third party service provider to implement adequate safeguards to protect your information.
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. . However, where we ask you to choose a password in order to access certain parts of our Platforms, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any L’ECOLE Van Cleef & Arpels marketing e-mails.
If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.
L'ECOLE Van Cleef & Arpels
22 place Vendôme
75001 Paris, France
+33 1 70 70 36 00